You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Lightopia Festival & Outreach Creative Ltd (known here as “we” or ” Lightopia Festival” ) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Your choices and rights under each scenario are explained in more detail below.
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media.
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
This section explains how we use your information and the legal basis on which we use it.
We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
Where you have given us your consent, you can withdraw it by doing the following.
You also have rights over how your personal information is used including:
To exercise any of the above rights please email email@example.com. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
We rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.
When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of the European Economic Area, we will use one of the mechanisms listed below.
For more information, or to get a copy of the relevant documentation please contact us.
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: firstname.lastname@example.org
Updated 28 Aug 2019
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